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What is an Attrition Rate or Churn Rate?

One important piece of information that every business will want to have is how they are performing. One way to get this information is to consider the attrition rate – also known as the churn rate. This is a measure of how many customers leave within a certain time period along with the employee turnover as well. An easier way to describe this would be to say that the churn rate is the number of individuals who leave an enterprise within a certain time frame.

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